SUPPORT

Support

What to do when something isn't working. SaveMyCrypto never asks for your private key — if anyone does, it is not us.

Contact

Email support@savemycrypto.io — we read every message.

Troubleshooting

Connecting a wallet

Use a public address you own. We never ask for a seed phrase or private key. If a network isn't supported, it will be reported honestly rather than shown as a zero balance.

Scan problems

If a chain or RPC is unavailable, the scan reports that honestly and doesn't show a fabricated balance. You can retry, or the scan resumes from its last checkpoint.

Funding pending

Your protection needs funding. An unmatched deposit is shown as pending until it is confirmed on-chain. Unknown amounts are shown as unavailable, never $0.

Protection unavailable

If the authoritative protection state isn't available, the dashboard shows 'Checking' or 'Unavailable' rather than a false active state.

Capital call

If protection falls below its required buffer, you'll be asked to add funds. This keeps protection healthy; it is not a penalty or an automatic liquidation trigger.

Account or data request

To request account deletion or a data-rights request, contact us using the address below.